Faqs

What is a Rental Mileage Plan?
A Rental Mileage Plan dictates the numbers of kilometres or miles a rental car can be driven over the length of your rental. At NN Rent a Car you get Unlimited Mileage. 
Does the vehicle need to be returned with a full tank of gas?
At NN Rent a Car the Fuel policy is Same to Same. Which means if you take the car half full you should return it half full. 
If the car returned with less than how you received it then the company will charge you for the fuel difference. 
What happens if I return the car late?
When renting a car, the rental agent will make it very clear what time the car has to be returned by. NN Rent a Car grants you a grace period of 1 hours for you to return the car without any extra charge. 
Failure to return the car by the given time will result in being charged an extra day just like a library charges for late books. If you know you are going to be late returning the car we urge you to call ahead and let the rental office know, that way we can make arrangements for another car for the person renting after you.
What are my insurance options?
Optional Insurance is not required to rent a vehicle. Details are available at the rental counter. Personal Accident Coverage (PPC): Personal property coverage protects against damage to personal effects owned by the renter, as well as immediate family members of the renter, who permanently reside in the renter’s household and are travelling with the renter. Personal accident coverage provides accidental death and accidental medical expense benefit to the renter and their passenger (s). The death and medical expense benefit will both pay in addition to any other coverage that might be applicable to the renter or passenger (s).

Loss Damage Waiver: This is a waiver for damage to the rental vehicle only. Which means that the original pre-authorized deposit will be waived to a lower price. 
LDW cover the Roof of the car, Glass (all windows, lights and mirrors), Tires & wheels, Flat battery, Interior trim (seats, carpet, and all interior materials), Undercarriage, Body Work of the car, Lost keys, Gears/transmission 
What is not covered: Total Damage, Theft, Your belongings (anything left in the car, including the boot and glovebox)

Note that in case of total loss or theft of the car an Excess amount will be applicable. 
What do I do in case of mechanical problems?
Our rental cars are very new so they are not likely to have many problems, unfortunately, nothing is perfect and even new cars sometimes break down or get flat tires. 
If that happens to drive the car to a safe place and contact the rental location at the phone number provided on the rental agreement.
Are multiple drivers allowed to drive the rental car?
Yes but only if the rental office knows there will be multiple drivers, and are added to the car rental agreement. At Advantage, we charge a small multiple drivers fee to cover any other incurred costs.
What is the minimum age requirement for renting a car?
The minimum age for renters and drivers is 22.
Renters under 25 are subject to additional rental rules and surcharges.
Drivers between the ages of 21-24 will not be permitted to rent luxury cars, mini vans, 8- passenger vans, speciality vehicles, full-size SUVs or premium SUVs.
If an underage renter wishes to add an additional driver to the rental policy, the second driver must be 25 or older and present their valid driver’s license and credit card at the time of rental pick up.
What is Flexi-Protect?

To offer our clients more flexibility, NN Rent a Car provides an optional Flexi-Protect Service.

This service allows you to cancel or return your rental early without incurring the usual fees

associated with these changes.


1. What is Flexi-Protect?

  • Flexi-Protect is an add-on service that can be purchased at the time of booking for a

small additional fee. This service grants you full flexibility to cancel your booking or

return the vehicle early without any penalties.


2. Benefits of Flexi-Protect:

  • Free Cancellation: Cancel your booking at any time before the scheduled pickup and

receive a full refund, regardless of when you cancel.

  • No Early Return Fees: Return the vehicle early and only pay for the days you actually

used the car, without any early return fees or rate adjustments.


3. Eligibility:

  • Flexi-Protect must be purchased at the time of booking. It cannot be added after the

booking has been confirmed.

  • This service is available for all rental periods, including daily, weekly, and monthly

rentals.


4. Cost of Flexi-Protect:

  • The cost of Flexi-Protect varies based on the duration of the rental and the type of

vehicle booked. Please check with our customer service or refer to our booking platform

for specific pricing details.


5. Non-Refundable:

  • The fee for Flexi-Protect is non-refundable even if the rental is not cancelled or the

vehicle is returned on time.

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