Find quick answers about deposits, insurance, accidents, fines, cancellations, and airport delivery.
What do I do if I get a fine or ticket during my rental period?
If you receive a fine or traffic ticket during your rental period, you are responsible for settling it. NN Rent a Car will notify you if the fine is received after the rental ends and may charge an administrative handling fee where applicable.
For full details, please refer to our Help Center article.
Where can I find pick-up and drop-off details?
You can find your pick-up and drop-off details in the confirmation email you received after booking, as well as in your rental agreement. These details include the exact location, date, and time of both pick-up and return. If you’re unable to locate the email or have any questions, feel free to contact our team—we’ll be happy to resend your booking details or provide assistance.
What happens if my rental vehicle is damaged or stolen?
If your rental vehicle is damaged or stolen, please take the following steps immediately:
- Contact us right away to report the incident.
- In case of theft or an accident, notify us so we can contact the estimator and file an official report, this is required for insurance purposes.
- Provide us with all the necessary information, including the police report, time, location, and any other relevant details.
- Depending on the insurance coverage included in your rental or any additional protection you selected, you may be responsible for an Excess or repair costs. We will explain the process clearly and guide you through the next steps.
What should I do in case my car breaks down or I am involved in an accident?
In case your rental car breaks down or you’re involved in an accident, please follow these steps immediately:
- Ensure your safety first – move to a safe location and check for any injuries.
- Contact us right away – call our 24/7 emergency support line +96136640 so we can assist you promptly.
- If there’s an accident, contact an estimator to file an official report, as it is required for insurance purposes.
- Do not attempt repairs yourself unless authorized by us.
- Provide us with full details, including the location, time, and any involved parties, so we can guide you on the next steps.
What should I do if I forgot something in the rental car?
If you forgot something in the rental car, please contact us as soon as possible. Provide details like your rental agreement number, the item you left behind, and when and where you returned the car. We’ll check our lost and found and do our best to locate and secure your belongings. While we can’t guarantee the recovery of all items, we will make every effort to help you retrieve them.
What does a car with “on Request” status means?
A car listed as “On Request” means that the vehicle is not immediately available in our current fleet and requires manual confirmation. When you select a car with this status, our team will check availability and contact you as soon as possible to confirm whether it can be arranged for your requested dates. We recommend booking in advance for “On Request” vehicles to improve the chances of securing your preferred model.
Will I get the exact same rental car as shown at the time of booking?
While we do our best to provide the exact car shown at the time of booking, rental car reservations are based on vehicle category, not specific models. This means you’ll receive a car with similar features, size, and capacity as the one displayed (for example, same number of seats, luggage space, and transmission type). If the exact model is available at the time of pickup, we’ll gladly provide it.
Early Return Policy
Early Return Fees:
- Daily Rentals: If you return the vehicle earlier than the agreed return date, you will be charged for the full original rental period, with no refunds for unused days.
- Weekly/Monthly Rentals: For rentals booked on a weekly or monthly basis, if you return the vehicle early, the daily rate will be recalculated based on the number of days the vehicle was actually rented, with no refunds for unused days.
Refunds:
- In exceptional cases, a partial refund may be considered after applying the early return fees and recalculating the rental rate.
Terms And Conditions
What are the main terms and conditions for renting a car with NN Rent a Car?
NN Rent a Car requires drivers to be at least 21 years old and hold a valid driver’s license. The renter is responsible for fines, damages, fuel, and proper vehicle use. Accidents or theft must be reported within 24 hours, and misuse may result in additional charges.
Who is allowed to drive the rental car?
Only the renter and drivers officially listed and approved in the rental agreement are allowed to drive the vehicle. Allowing unauthorized drivers is a violation of the rental terms and may void insurance coverage.
What is the renter responsible for during the rental period?
The renter is responsible for fuel costs, traffic fines, cleaning fees if required, vehicle misuse, and any damage not covered by insurance. The car must be returned in the same condition it was received.
What happens if the rental car is damaged or involved in an accident?
In case of an accident, the renter must immediately notify NN Rent a Car and the insurance company within 24 hours. Rental charges continue during repairs, and the renter may be liable for repair costs depending on the circumstances.
What happens if the rental car is stolen or declared a total loss?
If the vehicle is stolen or considered a total loss, the renter must pay 20% of the vehicle’s value based on its original purchase price. The incident must be reported to authorities and the rental company within 24 hours.
What insurance coverage is included with the rental?
Insurance covers up to $2,500 in medical expenses per injured passenger and up to $10,000 in compensation in case of death, limited to the number of registered seats. Any costs beyond insurance coverage are the renter’s responsibility.
What happens if I return the car late?
If the car is not returned at the agreed time, additional charges apply. Failure to return the vehicle after the contract ends may result in the car being considered stolen, allowing NN Rent a Car to retrieve it without prior notice.